Subscriptions (Pro Monthly, Pro Yearly)
You can cancel your subscription at any time from Settings → Manage Subscription. Cancellation takes effect at the end of your current billing period — you keep access to Pro features until then.
7-day money-back guarantee. If you cancel within 7 days of your initial subscription purchase and you’ve used the service less than five times, we’ll refund the full amount. Email support@clera.pro from the email on your account and we’ll process the refund within 5 business days.
After the 7-day window, subscription payments are non-refundable for the current billing period. You can still cancel anytime to prevent the next renewal.
Credit packs and one-time bundles
Credit packs and the Clera Complete bundle are refundable for unused credits within 14 days of purchase. If you’ve already spent some of the credits, we refund the proportional value of what’s left.
Email support@clera.pro with your account email and the order ID from your Stripe receipt. We process refunds within 5 business days.
Failed scans, broken features, or service outages
If a paid action fails through no fault of your own — a scan that errors out, a glow-up plan that doesn’t generate, an outage during your session — we automatically refund the credits to your balance. If the system misses one, email support and we’ll fix it manually.
Disputes and chargebacks
If something looks wrong, please email support@clera.pro before opening a bank or card chargeback — almost every billing question can be resolved in a couple of emails. Chargebacks opened without first contacting us may result in your account being suspended pending review.
How to request a refund
By email: support@clera.pro. Include the email address on your account and a brief description of why you’d like a refund. We aim to respond within one business day.
In-app: For subscriptions, you can manage and cancel directly from Settings → Manage Subscription, which opens the Stripe billing portal.
What we don't refund
- Subscription periods after the 7-day window
- Credits that have already been spent
- Disputes opened directly with your card issuer without first contacting us
- Accounts terminated for abuse, fraud, or violation of the Terms of Service
This policy was last updated May 4, 2026. We’ll post any updates on this page.